Apple has confirmed a hardware problem impacting the inner screen of certain iPhone Duo handsets after early buyers reported cracked displays and bright lines. According to The Verge, the company stated that only a small number of devices are affected by the defect and advised owners to reach out to AppleCare.
Key takeaways
- Apple acknowledged an issue impacting the inner display on a small number of iPhone Duo units.
- Affected users are instructed by Apple to contact AppleCare for a replacement device.
- Early users reported hinges tightening and causing cracks upon opening the phone.
- iFixit published a teardown showing where the foldable screen might push against a center bar.
What is the iPhone Duo screen issue?
Shortly after the release of the phone, buyers began sharing complaints about damaged inner screens. The Verge reports that devices often display a bright line running from the center to the right side of the panel. Users noticed that the hinge would tighten during use, which caused a crack to form when opening the hardware. One customer in Australia received a replacement on the spot at an Apple retail store.
What does Apple and iFixit say about the hardware?
Apple representative Alex Kirschner shared a statement indicating that most units are not susceptible to the defect, and problems tend to appear quickly on faulty hardware. Meanwhile, iFixit published a teardown over the weekend sharing its perspective on the damage. The teardown points to areas where the foldable screen might push against a center bar.
Why this matters for owners
The hardware troubles arrive as some of the first devices launch following John Ternus taking over as CEO from Tim Cook. Owners experiencing any display anomalies face potential disruptions with their new phones, making the official replacement path through AppleCare a necessary step for resolve.
Frequently asked questions
Some users experienced cracked and broken inner screens, often showing a bright line running from the center to the right side due to a tightening hinge.
Apple says that users experiencing issues with their iPhone Duo display should contact AppleCare for a replacement.
Apple stated that the issue impacts the inner display on a small number of iPhone Duo units, and most units are not susceptible.
iFixit published a teardown showing that where the damage has been happening, the foldable screen might be pushing against a center bar.
John Ternus took over as CEO from Tim Cook around the time of these new device launches.
Based on reporting by The Verge. Read the original article
